Help to Grow: Management Course | Kingston University

“Can AI take over the role of A CEO”?

In a recent podcast on HBR interview, Deborah Perry Piscione, CEO of Work3 Institute and co-author of “Employment Is Dead”, discusses how emerging technologies are fundamentally transforming traditional employment and why innovation leadership is critical to adapt to move forward.

She argues that the convergence of generative AI, Web3 technologies, blockchain, and the metaverse, combined with changing workforce demographics, is creating the most significant transformation in work history. Disruptive technologies have already been adopted by GenZ – a revolutionary change in how we do business, but in fact how we do life. This is also reflected in the surplus of recent corporate employment phenomenon which shows skill-based economy is challenging traditional university education.

Those who are already well-versed in technologies like the metaverse and digital twinning and having grown up with platforms like Roblox that create new economic opportunities, are more likely to adapt AI Generative work far more effortlessly. As Generative AI is expected to boost productivity so significantly that it could enable two to three-day work weeks, it is critical to upskill.

Another important question, how do we work with this new batch of technologists, entrepreneurs and workers who are no longer fit for the traditional working systems and arrangements? Piscione envisions a future where people can create sustainable livelihoods through multiple income streams, what she calls a “T-shaped” career approach. The vertical part represents one’s primary expertise, while the horizontal encompasses various passions and interests that can generate additional income.

The employer-employee relationship is evolving into a more balanced partnership. Organisations will increasingly use blockchain, Decentralised Autonomous Organisations (DAOs), and smart contracts to manage work, allowing people to contribute to global projects without traditional management structures. Companies like BMW and Lowe’s are already using digital twinning for manufacturing and supply chain optimisation.

However, this transformation brings challenges. Organisations must adopt new operating principles emphasising transparency, autonomy, flexibility and shared decision-making to attract talent. Individual workers must become more entrepreneurial and risk-tolerant, continuously learning and adapting to new technologies. Job security will decrease, but opportunities for flexible working arrangements will increase, allowing people to adjust their work patterns according to life stages.

From an organisational perspective, boards and C-suite leaders will need to manage this transition carefully. AI could potentially replace various roles, including management positions and even CEOs. Traditional organisational hierarchies will be flattened, with new positions like Chief Artificial Intelligence Officer becoming crucial.

The future workplace will likely see two parallel tracks: traditional enterprises adopting AI, and a new generation of workers creating portfolio careers through multiple income streams. Small companies might achieve significant success by leveraging AI tools from companies like Anthropic, Google, and Meta.

Leaders should engage in regular dialogue with employees about these changes, providing opportunities for upskilling or career transitions. The future workday might involve receiving projects through blockchain-based systems, using AI for tasks like strategic planning, and enjoying more flexible schedules that allow for personal activities.

Piscione emphasises that while these changes may seem daunting, particularly for those comfortable with traditional employment, they’re inevitable. Success in this new landscape requires embracing uncertainty, developing an entrepreneurial mindset, and being willing to adapt to new ways of working. The result could be greater freedom in how, when, and where people work, though at the cost of traditional job security.

Innovation Leadership Workshop for SMEs:

To learn more about innovation leadership, join our upcoming workshop on 28th February at Kingston Business School: Free space can be booked on first come first serve basis. Innovation Leadership Workshop Tickets, Fri, Feb 28, 2025 at 10:00 AM | Eventbrite

Help to Grow Management leadership team at Kingston University Business Training is part of ongoing research at Small Business Research Centre on current practices, behaviours and frameworks pertaining to small and medium sized businesses.

Workshop Background:

Through our research, we have found consistent patterns of effective leadership among innovative organisations compared to less innovative ones. Research shows that fostering a creative climate, establishing a shared vision, promoting ethical practices, encouraging active participation in innovation, and maintaining an external focus are essential for achieving desired business outcomes.

Reimagining Organisational Strategy in times of AI

The rise of AI is giving businesses a proper headache. Companies are now wrestling with how to stay relevant when artificial intelligence can nick their expertise quicker than you can say “Jack Robinson”.

This is the gist of my recent reading from an article on Harvard Business Review; How to thrive when AI makes knowledge and know-how cheaper and easier to access

The fundamental question reverberates like a philosophical koan: In a world where knowledge becomes increasingly democratised and instantaneous, what remains uniquely, ineffably human? How do organisations navigate this liminal space between what can be algorithmically generated and what requires the mysterious alchemy of human insight?

The key strategic questions boil down to three rather crucial points:

What bits of our current work will customers simply do themselves with AI?

First, we must courageously examine the landscape of our current problem-solving approaches. Consider the metamorphosis of travel agents—once gatekeepers of journeys, now witnessing how artificial intelligence can instantaneously weave personalised narratives. Where once they curated information, they must now curate experiences, transforming from information brokers to dream weavers and memory architects.

Which of our skills need a good upgrade to stay ahead of AI?

The evolution of expertise demands a radical reimagining of our capabilities. In medicine, for instance, where diagnostic algorithms can now detect subtle patterns invisible to the human eye, physicians must rediscover their most fundamentally human attributes. Empathy becomes not just a soft skill, but a profound differentiator—the ability to hold space, to listen deeply, to understand the intricate emotional topography underlying clinical data.

What distinctive assets can we develop to remain competitive?

We are called to build assets that resist easy algorithmic replication. Brands, relationships, rare physical infrastructures, and complex network dynamics emerge as sanctuaries of differentiation. A product designer no longer competes on the ability to generate designs, but on the depth of customer understanding, on the nuanced research that transforms specifications from mere technical parameters into resonant human stories.

This is not a narrative of replacement, but of profound transformation. AI does not erase human value; it illuminates the contours of our most distinctive capabilities. Organisations that will flourish are not those that resist technological change, but those that approach it with philosophical curiosity, seeing in each algorithmic advance an invitation to deeper, more meaningful engagement.

We are witnessing the emergence of a new organisational poetry—where strategy is not a fixed map, but a living, breathing dialogue between human imagination and technological possibility.

In Module 1 of Help to Grow Management, our expert speakers explore Strategy and Innovation. Join our next cohort, staring on 9th January 2025: Help to Grow: Management Course | Kingston University

Why do SMEs resist Digital Adoption and how to overcome it?

There is a common theme of small and medium-sized businesses being reluctant to the idea of digitising their business processes and infrastructure especially if they have physical products.

But little did they know what they were actually uncomfortable with is their leadership mindsets that were not conducive to change and innovation. The survey conducted by Deloitte in 2016 highlights the reasons that only 44% of business leaders prepare for such disruption despite 87% of businesses knowing they are going to get the hit of digital disruption at some point yet no action gets taken. A self-induced catastrophe!

Some of the common barriers to digital adoptions are as following:

Resistance to Change

This resistance to change is reflected in all levels of an organisation such as IT department where a lack of digital processes slows down the entire workflow, leading to slower delivery of secured projects, and lesser capacity to take on new ones.

Digitally maturing companies stay ahead of the growth curve and their workforce by actively engaging in risk-taking agile collaborations, partnerships and projects. Statistics showed agile organisations achieve 30% higher profitability and 37% faster growth than non-agile businesses.

This can be achieved if the benefits of the digitised process are effectively communicated to the company hand in hand with continuous training to foster culture where innovation is valued and change is not considered a huge discomfort.

IT capacity

IT performance can easily be jeopardised if the right training is not provided to IT leaders which effectively leads to a tunnel vision towards both short-term tasks and long-term goals.

So if IT team leaders are provided adequate training and investments are made in the overall IT structure, this can help make the business scalable, resilient and flexible.

Investment in continuous Training and Education

Digital adoption training and learning opportunities for senior-level management is a key factor that further translates into creating and fostering an overall company’s culture. Therefore, it is crucial for senior management to keep their knowledge in check and look out for training focusing on future skills, digital adaptability.

In our 2nd Module of Digital Adoption of Help to Grow Management Programme, we peel the concept and practical frameworks of Digital Adoption such as the role of digital leadership, stages of digital adoption and recognising where your business is at and many more. The session will be conducted by our Expert Speaker, Eugene Fisher.

About the Speaker:

As a transformation consultant and product manager Eugene has worked with C-suite leaders in start-ups to Fortune 50s drive growth by enhancing leadership capabilities, building innovative teams and launching new products.

He takes a pragmatic and design-led approach to delivering growth; a few recent projects include testing new business propositions for a convenience foods chain with 1.2k locations, helping a new team generate £10m of business value within one year of formation, and developing the enterprise strategy for a £1b retailer.

You can find out more about the programme here: Small Business Leadership & Management Certificate Training Courses UK (kingstonuniversitybusinesstraining.com)